Refund policy

Last updated: 4 October 2026

We want you to be happy with every tool you buy from M J Cronin. If something is not right, this policy explains how to return it.

1. Return window

You can return most items within 30 days of delivery. This is longer than the 14-day cancellation period required under the Consumer Contracts Regulations 2013.

2. Condition of returns

To qualify for a refund, items must be:

  • Unused and in the same condition you received them

  • In their original packaging, with any blade guards, tags and accessories included

  • Accompanied by your order number or proof of purchase

We may reduce a refund if an item shows signs of use beyond what is needed to inspect it, as permitted by law.

3. How to start a return

  1. Email info@mjcronin.co.uk with your order number, the item(s) you want to return and the reason.

  2. We will reply within one business day with return instructions and the return address.

  3. Pack the item securely, with blades covered, and send it using a tracked service.

  4. Keep your proof of postage until your refund is processed.

Please do not send items back without contacting us first, as this may delay your refund.

4. Return shipping costs

  • Damaged, faulty or incorrect items: M J Cronin pays for return postage. We will send you a prepaid label or refund your postage cost.

  • All other returns (for example, change of mind): the customer pays for return postage.

Original delivery charges are refunded when you return a whole order within the legal 14-day cancellation period, up to the cost of our standard delivery option.

5. Damaged or incorrect items

If your order arrives damaged, faulty or is not what you ordered, email us with your order number and clear photos of the item and packaging. We will offer a replacement or a full refund. Reporting promptly helps us resolve claims with our couriers, but it does not reduce your rights under the Consumer Rights Act 2015.

6. Refunds

Refunds are processed within 5–10 business days of receiving and inspecting your returned item. Once processed, the refund will be issued to your original payment method. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

7. Exchanges

The quickest way to get a different item is to return the original for a refund and place a new order.

8. Non-returnable items

For safety and hygiene reasons, we cannot accept returns of items that have been used, sharpened, modified or damaged through misuse, unless they are faulty.

9. Your statutory rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

10. Contact

M J Cronin, 19 Sussex Rd, Knaphill, Woking GU21 2RA, United Kingdom. Email: info@mjcronin.co.uk. Phone: +44 1483 799144, Monday to Friday, 9:00am to 5:00pm UK time.