Orders and Payment
What payment methods do you accept?
We accept major credit and debit cards and Shop Pay. All prices are in GBP and include VAT where applicable.
Can I change or cancel my order?
Yes, if your order has not been dispatched yet. Email info@mjcronin.co.uk with your order number as soon as possible. Once your order has shipped, please follow our returns process instead.
Will I get an order confirmation?
Yes. You will receive a confirmation email immediately after checkout, followed by a second email with tracking details once your order has been dispatched.
Delivery
Where do you deliver?
We deliver to addresses within the United Kingdom only.
How long will my order take?
Orders are processed within 1 to 2 business days, followed by 5 to 6 business days in transit. Please allow 6 to 8 business days for total delivery.
Is delivery free?
UK delivery is free on orders of £50 or more. For smaller orders, the delivery cost will be shown at checkout before you pay.
Which couriers do you use?
We ship with Royal Mail, DPD, and FedEx, depending on the parcel size and your location.
Returns and Refunds
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. Please see our Return and Refund Policy for full details and instructions.
Who pays for return postage?
We cover return postage if your item arrives damaged or we send the wrong product. For all other returns, the customer is responsible for return postage.
How long do refunds take?
Refunds are processed within 5–10 business days of receiving and inspecting your returned item. Once processed, the refund will be issued to your original payment method. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
My item arrived damaged. What should I do?
Email info@mjcronin.co.uk with your order number and photos of the item and its packaging. We will arrange a replacement or refund.
Choosing the Right Tool
What is the difference between bypass and anvil cutting?
Bypass blades slide past each other like scissors, making clean cuts on live, green growth. Anvil blades close against a flat edge and are better suited to dry or dead wood.
Should I choose straight or wavy hedge shear blades?
Wavy blades grip stems to prevent them from slipping out of the jaws, making them ideal for mixed or woody hedges. Straight blades are better suited to fine shaping and soft growth.
What cutting capacity do I need?
Secateurs typically handle stems up to 15 to 25mm thick. For thicker branches up to 50mm, choose one of our ratchet or geared loppers.
Which weeder suits lawns versus paving?
For lawns, a daisy grubber or forked deep weed cutter lifts weeds by the root with minimal damage to the turf. For patios and block paving, our telescopic weed knife clears joints without the need to kneel.
How do I look after my tools?
Wipe blades clean after use, dry them thoroughly, and apply a light coat of oil before storing. Keep cutting tools sharp and store them in a dry place.
Still Need Help?
If you have any further questions, please get in touch.
Email: info@mjcronin.co.uk
Phone: +44 1483 799144
Opening Hours: Monday to Friday, 9:00am to 5:00pm UK time